Retailers take 1–5% of your invoices. We take it back.
Klaimback finds every deduction Zalando, Otto and Breuninger pull from you, works out which are winnable, gathers the proof, and files the disputes — then chases each credit back to your account.
Illustrative example using a real deduction reason code and the real evidence chain. Not a customer case, and not a recovery claim.
The money leaves quietly, in amounts too small to fight.
of wholesale invoice value taken as compliance chargebacks and deductions.
Third-party: published supplier-deduction benchmarks.
are ever disputed at all — the small claims get quietly written off.
Third-party: supplier deduction-management research.
a year on a €30M book at a 3% deduction rate.
Our arithmetic (€30M × 3%), not a recovery claim.
Work out what's leaking.
An estimate from your own inputs — not a promise of recovery. The free check gives you the real figure from your actual file.
Five steps, and a human signs off before anything is filed.
You send one exportDay 1
Deductions from one retailer, in whatever format the portal gives you. No integration, no IT project.
We classify every lineDay 1–2
Each deduction is mapped to a reason code and scored on whether the evidence exists to overturn it.
We pull the matching proofDay 2–4
ASN/DESADV timestamps, carton-label scans, signed PODs, packing lists, POs and price files — whatever that reason code needs.
A human reviews, then we fileDay 4–5
Every dispute is checked by one of us before it is submitted. Nothing is filed into your retailer portal unsupervised.
We track it to a credit30–90 days
We follow each case to a credit posted on your account, and send you a monthly statement your auditor can read.
The deductions we fight, and what beats them.
| Deduction type | What the retailer claims | Evidence that overturns it | Honest likelihood |
|---|---|---|---|
| Mislabelled cartons | Label or barcode didn't meet the routing guide | Carton-label scan + routing-guide version in force at ship date | Often winnable |
| Late delivery window | Goods or ASN arrived outside the booked slot | DESADV/ASN timestamp + carrier collection record | Often winnable |
| Claimed short-ship | Fewer units received than invoiced | Signed POD, weight ticket and packing list against the ASN | Winnable with POD |
| Post-audit claw-back | Retrospective claim, 12–24 months later | Original remittance history showing the period was settled | Often winnable |
| Price / cost discrepancy | Invoice price differs from the PO | Purchase order and the agreed price file | Usually clear-cut |
| Damages on arrival | Goods reported damaged at receipt | Photos and carrier liability — the retailer holds most of this evidence | Rarely worth it |
"Likelihood" is our judgement of which categories are worth fighting, based on the evidence available — not a published win rate. We don't have the filed volume to quote one yet, and we won't invent one.
One plan. Most of it only bills when you get money back.
No tiers. No per-seat licence. No setup fee.
Platform, evidence work, human review and filing.
of the credits we actually get posted to your account. Not disputes filed. Not deductions “prevented”.
If we recover €200,000 in a year, you pay us €64,000 — €24,000 fixed plus €40,000 performance — and keep €136,000.
What the fee covers
- Deduction ingestion from every retailer you sell to
- Classification and winnability scoring on every line
- Evidence retrieval — ASN/DESADV, PODs, packing lists, label scans, POs
- Human review of every dispute before it is filed
- Portal access, mandates and filing
- A monthly recovery statement your auditor can read
What you are never billed for
- No per-seat licence
- No setup or onboarding fee
- No fee on credits you had already won
- No fee on deductions we merely “prevented”
What it costs on your numbers
Based on a €30M wholesale book losing 3.0% to deductions, of which you dispute 15% in-house today. Change those and every line here follows.
of what's currently unfought. Your assumption — we don't publish a win rate.
back for every €1 you pay us.
We have to recover €30,000 a year just to cover our own fixed fee. Below that you are paying for nothing, and we'd rather you saw it here than in month three.
The honest downside
If we recover nothing in a month, you have still paid €2,000. The 20% applies only to credits posted to your account — never to credits you had already won before we started.
How that compares
Against per-seat software
You pay a licence whether it recovers anything or not. The larger part of our fee only arrives if you get money back.
Against your own AR team
They already fight the big claims. The money sits in the sub-€200 tail nobody has hours for — that is the volume this is built to clear.
Against contingency-only agencies
A pure success fee sounds safer, then the vendor cherry-picks the large easy claims. The fixed fee is what buys you the whole tail.
What we receive, and what we're allowed to do with it.
Your data
- Remittance advices, deduction exports, POs, ASN/DESADV, PODs, label scans
- Stored in the EU only. A DPA is signed before you send anything
- Deleted on termination, on request
We never ask for
- Bank credentials
- Payment or treasury access
- Your customers' data
We are not SOC 2 or ISO 27001 certified. We'd rather say so than show a badge we don't hold.
The mandate
- A signed delegation mandate, scoped to deduction disputes only
- We file on your retailer account — every action logged and attributable
- Revocable in writing at any time
The mandate does not cover
- Pricing or commercial terms
- Open orders
- Anything outside deduction disputes
Who this is for — and who it isn't.
Built for
- €10–100M EMEA fashion & footwear brands
- 40% or more of revenue through wholesale
- Five or more retail accounts
- Nordics and DACH first
Not for you yet
- Mostly direct-to-consumer, little wholesale
- Under €10M wholesale revenue
- Selling through a distributor who owns the retailer relationship
- Already running a deduction-recovery vendor you're happy with
We're new, and we'd rather tell you than have you find out.
Klaimback launched in 2026. No published case studies, no customer logos. So we've published the deduction taxonomy, the pricing and the data terms instead — and we'll run a free check on your own numbers. Judge us on that.
The system
Ingestion, classification, evidence retrieval and the filing workflow — built and run in-house, not resold from a vendor.
The relationship
Onboarding, mandates and the retailer accounts. The person you talk to first, and the same one you talk to in month six.
A two-person team, reachable directly at contact@klaimback.com — not a shared inbox.
A defined piece of work, not a sales call.
- Day 0 — you export deductions from one retailer, any format.
- Day 0 — we send a one-page DPA and NDA, signed by us first.
- Day 1–5 — we classify every line and pull what proof we can.
- Day 5 — a 20-minute call and a PDF: how many lines, how much value, and what we believe is recoverable.
What it costs
No obligation. If the number is small, we'll tell you that and you should not hire us.
The things a CFO asks first.
What's your win rate?
We don't have a statistically meaningful published rate yet, and we're not going to invent one. What we can tell you is which deduction types carry the evidence to be overturned — that's the table above — and we'll show you the split on your own file in the free check.
Do you file disputes in my name?
Yes, under a signed delegation mandate scoped to deduction disputes only. We file on your retailer account, every action is logged and attributable to you, and you can revoke it in writing at any time.
Is this an AI bot loose in my retailer portal?
No. The system does the finding, matching and drafting. A person reviews every single dispute before it is submitted. Nothing goes into a retailer portal unsupervised.
What data do you actually need?
Deduction and remittance exports, and the shipping evidence — ASN/DESADV, PODs, packing lists, label scans, POs. We never ask for bank credentials or payment access.
What if we've already disputed some of these?
We exclude them. The 20% is charged only on credits we recover — never on credits you had already won, and never on deductions we merely 'prevented'.
How long until we see money back?
Retailer dispute windows and decision times run 30–90 days depending on the portal and the claim type. The free check gives you the expected value long before that.
Why not just do it in-house?
Most AR teams already fight the big claims. The money sits in the sub-€200 long tail that nobody has time for — which is exactly the volume this is built to work through.
Are you certified — SOC 2, ISO 27001?
No. We're a 2026 startup and we're not going to display a badge we don't hold. Data is EU-hosted, a DPA is signed before you send anything, and we'll answer any security question directly.
What does it cost if you recover nothing?
€2,000 for that month. That's the real downside and we'd rather you see it now than in month three.
Who are we actually dealing with?
A two-person team. One of us builds and runs the recovery system; the other runs brand relationships and onboarding. You get both direct emails, not a shared inbox and not an account manager who forwards your questions elsewhere.
Send one export. We'll tell you what's recoverable.
Free, and you'll have the number within five working days.
DPA signed before you send anything.