1. What we do
Klaimback collects the deductions and chargebacks retailers take from your invoices, classifies each one, gathers supporting evidence, and files disputes in the retailer's portal on your behalf. A person reviews every dispute before it is submitted.
We do not guarantee any particular recovery rate, and we do not publish a win rate. Nothing on this website or in a proposal is a promise that a specific deduction will be overturned.
2. Fees
The fee is €2,000 per calendar month plus 20% of credits actually posted to your retailer account as a result of disputes we filed.
- The 20% is charged on credits posted, not on disputes filed and not on deductions we claim to have prevented.
- We do not charge on credits you had already recovered before our engagement began.
- The monthly fee is payable whether or not anything is recovered in that month.
- Fees are exclusive of VAT. Invoices are payable within 14 days.
3. The mandate
You grant us a written delegation mandate, scoped to deduction disputes only. Under it we may access your retailer portals and file disputes in your name. Every action is logged and attributable to you.
The mandate does not extend to pricing, commercial terms, open orders, or anything else outside deduction disputes. You may revoke it in writing at any time, effective immediately.
4. Your responsibilities
- Providing deduction and remittance exports, and the shipping evidence we request, in a usable form.
- Telling us which deductions you have already disputed yourself, so we do not duplicate or double-charge.
- Ensuring you have the right to share the data you send us.
5. Liability
We are liable for our own intent and gross negligence without limitation, and for ordinary negligence only where it breaches an essential obligation of this agreement — in which case liability is limited to foreseeable damage typical for this kind of contract, capped at the fees you paid us in the twelve months preceding the event.
We are not liable for a retailer's decision on a dispute, for deductions that expired before you engaged us, or for consequences of information you supplied being incomplete or inaccurate. Statutory liability, including under product liability law, is unaffected.
6. Term and termination
The agreement runs month to month unless a fixed term is agreed in writing. Either side may terminate with 30 days' written notice to the end of a calendar month. Disputes already filed continue to completion, and the 20% remains payable on credits arising from them.
On termination we delete your data in line with the privacy policy, subject to statutory retention periods.
7. Governing law
These terms are governed by the law of the jurisdiction in which the Klaimback contracting entity is registered, once that entity is established: TO BE COMPLETED. Until then, the governing law and venue are agreed individually in each signed engagement letter.
Questions about any of this?
Write to contact@klaimback.com and you'll get a direct answer from one of the two people who run Klaimback.