What retail chargeback software does
Good retail deduction management software does four things: it ingests your deductions from EDI remittances and retailer portals, classifies each one by type and whether it's winnable, gathers the evidence (proof of delivery, ASN timestamps, POs) that disproves the claim, and files the dispute in the retailer's portal — then tracks it to a credit on your account.
The part most tools skip is the last one. Flagging a deduction is easy; carrying it through a retailer portal to a posted credit, with an audit trail your finance team can reconcile, is the work that actually returns cash.
Why it beats doing it in-house
An AR team can only fight the biggest claims; the sub-€200 long tail gets abandoned. Software fights the whole tail at scale, keeps a per-retailer rule library up to date, and learns which arguments win. That's the difference between recovering a fraction of your deductions and recovering most of the winnable ones.
It also survives staff turnover. Routing-guide knowledge that lives in one person's head walks out of the building with them; a rule library doesn't.
What to look for when comparing tools
- Does it file, or only report? A dashboard that surfaces deductions still leaves you the portal work.
- Evidence retrieval. If you have to attach the POD yourself, the tool has automated the easy 10%.
- Retailer coverage. European fashion retail runs on Zalando, Otto, Breuninger and ASOS portals, not Walmart Retail Link.
- Pricing shape. A per-seat licence bills you the same whether it recovers €0 or €400,000.
- Audit trail. Every action attributable to you, exportable for the year-end audit.
How Klaimback prices it
Klaimback is aligned with your results: €2,000 a month plus 20% of what we actually recover. If we recover nothing, you pay €2,000 — the opposite of a per-seat SaaS licence you pay whether it works or not. See full pricing.
Frequently asked
What is retail chargeback software?
Retail chargeback software automatically collects the deductions retailers take from your invoices, classifies each charge, matches it to the evidence that disproves it, and files the dispute in the retailer's portal — then tracks each case to a credit.
How much does retail chargeback software cost?
Klaimback is €2,000 per month plus 20% of the credits actually recovered. Per-seat deduction management suites typically charge a fixed annual licence regardless of how much they recover.
Does it work with European retailers?
Yes. Klaimback files in the Zalando, Otto, Breuninger, ASOS, About You and Douglas portals. Most US-built deduction tools are aimed at Walmart, Target and Amazon Vendor Central instead.
Want us to recover it for you?
Send one export of your retailer deductions and we'll tell you — free — how much of it is winnable. €2,000/month plus 20% of what we actually recover.
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